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Onboarding New Agents: A 4-Week Training Playbook
What You’ll Learn Section
High turnover and inconsistent performance are common challenges in telemarketing call centers. A well-structured onboarding program can dramatically improve agent confidence, reduce attrition, and boost customer outcomes. This playbook outlines a proven 4-week framework designed to prepare new agents for long-term success.
- A week-by-week training plan that balances compliance, skills, and real-world practice
- How to mix learning styles: classroom, role-play, shadowing, and self-paced modules
- Best practices for coaching, early KPI tracking, and peer support that reduce attrition
- How to graduate agents with confidence and align their goals with campaign KPIs
Effective onboarding transforms new hires into confident agents. This playbook gives you the tools to reduce turnover, accelerate productivity, and improve customer interactions from day one.
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Putting this system into practice requires consistent drills, coaching, and measurement. Partner with a team that already runs this playbook so you can accelerate adoption, free up manager time, and see measurable improvements in connect and conversion rates.
Learn From Teams Running Campaigns Right Now
We build and train outbound programs across industries—from healthcare to tech. Everything we share here is tested in real campaigns and proven to work.
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