Resource Center > Case Studies
Revive Health: 24/7 Tier 1 Support for a Growing Telehealth Network
What You’ll Learn Section
As telehealth adoption surged, Revive Health faced growing call volumes and pressure to maintain HIPAA compliance while scaling operations. To stay efficient and patient-focused, Revive partnered with AnswerNet to handle Tier 1 inquiries including appointment scheduling, help desk requests, and login assistance.
- How outsourcing Tier 1 support enabled Revive to deliver 24/7 member coverage year-round
- Why scalable staffing solutions reduced overhead while maintaining HIPAA compliance
- How shared scripting tools ensured consistency and seamless communication between teams
- The measurable results: 450+ monthly agent hours, faster response times, and improved member satisfaction
With routine inquiries managed externally, Revive Health’s internal teams can focus on delivering specialized care. The result: streamlined operations, lower costs, and a better member experience.
Get Instant Access!
Don’t Do It Alone - Get Expert Support
Putting this system into practice requires consistent drills, coaching, and measurement. Partner with a team that already runs this playbook so you can accelerate adoption, free up manager time, and see measurable improvements in connect and conversion rates.
Learn From Teams Running Campaigns Right Now
We build and train outbound programs across industries—from healthcare to tech. Everything we share here is tested in real campaigns and proven to work.
DNC/TCPA awareness baked into every play
Explore Compliance Checklists
Script coaching for empathy and clarity
Explore Script Templates
KPI dashboards that drive decisions, not guesses
Explore Outbound Toolkit