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The TCPA DNC Checklist: How to Avoid Do-Not-Call Violations and Time-of-Day Mistakes
What You’ll Learn
It’s 8:15 p.m. in your Denver call center, and an agent dials a number in Florida. You’ve just violated the 9 p.m. cutoff time. If that number was also on the Do-Not-Call Registry, you are facing a potential FTC complaint. This checklist helps you audit your dialing logic to prevent these common, easy-to-prove violations.
- The National Registry rule: Why you must scrub lists every 31 days
- Managing the "Indefinite" rule for internal company-specific opt-outs
- How to strictly enforce the 8 a.m. to 9 p.m. window based on the consumer's local time
- Navigating "Mini-TCPA" state overlays that shorten windows (e.g., Florida, Oklahoma)
Stop relying on guesswork for time zones and scrubbing. Use this guide to implement a defense strategy that keeps your call center inside the lines
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