Resource Center > Toolkit

Agent Ramp-Up Cost Calculator

A guided, plain-English estimator for the true cost to ramp new outbound agents, plus time to proficiency and payback.

Who’s starting, and how?

Tell us how many agents you’re bringing on and whether they start together or in small groups.

Cohort size (agents)

How many new agents in this “class.”

Start pattern

Up-front hiring & setup per agent

Recruiting per hire ($)

Background/compliance ($)

Equipment & headset ($)

Seat/setup & provisioning ($)

Classroom training time

Training duration (days)

Daily training hours

Paid during training?

Training wages, trainer time & materials

Agent loaded wage ($/hr)

Trainer loaded wage ($/hr)

Trainer ratio (hrs trainer per agent hr)

Materials/LMS per agent ($)

Materials/LMS fixed per cohort ($)

Nesting (live calls with supervision)

Nesting duration (days)

Daily paid hours (nesting)

Daily oversight during nesting

Supervisor hrs/day/agent

Supervisor wage ($/hr)

QA hrs/day/agent

QA wage ($/hr)

Telephony use during nesting (optional)

Talk minutes/day (nesting) per agent

Telephony cost ($/min)

Software & tools

Monthly licenses per agent ($/month)

Extra ramp tooling per agent ($ one-time)

Attrition risk during ramp

Attrition probability during ramp (%)

Rework factor (0–1 of costs re-spent)

What does a productive agent contribute?

Gross margin per productive hour ($)

Almost there — tell us about you

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Your Ramp-Up Results

Per-Agent Ramp Cost

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Cohort Ramp Cost

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Time to Proficiency (days)

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Payback (days)

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Per-Agent Cost Breakdown

Component	$
Total (adj.)	–

Cohort Cost Breakdown

Component	$
Total	–

Sensitivity: Payback vs. Margin/Hour

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Resource Center > Toolkit

Agent Ramp-Up Cost Calculator